PlanMyTax.aiPlanMyTax.aiPlanMyTax.aiPlanMyTax.ai
This Refund and Cancellation Policy (“Policy”) governs all purchases of services (“Services”) offered by 1 Finance Private Limited, ("Company", "We", "Us", "Our"), the owner and operator of the PlanMyTax (“PMT”), accessible via planmytax.ai and related digital applications (collectively, the "Platform").
This Policy forms an integral part of, and must be read together with, the Company's Terms and Conditions of Use. In the event of any conflict between this Policy and the Terms and Conditions of Use (“Terms of Use”), the Terms of Use shall prevail.
By purchasing any Service, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agreed to be bound by this Policy and the Terms of Use.
Either party may cancel the Services in accordance with the applicable Terms of Use. Cancellation of a Service does not automatically entitle you to a refund. Refunds, if any, shall be strictly governed by this Policy.
You may be eligible for a refund of the fees paid for a Service only if all of the following conditions are satisfied:
For the purpose of this Policy, “business days” mean days excluding Saturdays, Sundays, and public holidays in India.
For example, a purchase made on a Friday would be eligible for a refund request until the end of the following Tuesday (assuming no intervening public holidays).
If any of the above conditions are not met, you shall not be entitled to a refund as a matter of right. Any exception shall be at the Company's sole discretion and subject to applicable law.
All refund requests under this Clause must be made within seven (7) business days from the date of purchase. Requests made after this period shall not be entertained.
A Service shall be considered to have commenced once any work, access, review, advisory interaction, or processing activity has begun.
Once a Service is deemed to have commenced, no refund shall be available, except as expressly provided under Clause 4.
Without limitation, a Service shall be deemed to have commenced in the following cases:
For “Do It Yourself” (DIY) or software-based plans:
Once commenced, such Services are non-refundable.
For expert-assisted or representative-supported Services:
Notwithstanding the above, refunds may be considered only in the following limited circumstances:
If the Company fails to initiate any assisted Service activity within seventy-two (72) hours from successful payment confirmation, excluding Saturdays, Sundays, and public holidays in India (which shall not be counted for the purpose of computing such period), you may request a full refund.
For clarity, “initiate” means assignment of an expert and first substantive communication seeking documents, reviewing documents, or providing guidance.
You may be eligible for a full refund if:
All requests for refunds under this Clause 4 must be submitted within seven (7) business days from the date on which the specific event giving rise to the claim occurred (e.g., the failure to initiate under Clause 4(a), or the missed statutory deadline under Clause 4(b)).
All refund requests shall be reviewed strictly in accordance with this Policy.
If approved, refunds shall be processed within fourteen (14) business days from the date of approval.
Refunds will be credited to the same payment method used for the original transaction, unless otherwise required by law.
The following amounts are strictly non-refundable:
The Company reserves the right to decline any refund request if:
To the fullest extent permitted under applicable law, the Company's total aggregate liability arising out of or relating to any Service shall not exceed the total fees actually paid by you for the specific Service giving rise to the claim.
You are solely responsible for providing complete, accurate, and updated information for preparation and filing of your Income Tax Return (ITR) or any related submission.
Once you confirm or approve the tax summary prior to filing, it shall be deemed that you have verified and accepted all details. The Company shall not be liable for any errors, penalties, notices, or demands arising from inaccurate, incomplete, or outdated information provided by you.
The Company shall not be liable for any demand, penalty, or issue arising from amendments, notifications, circulars, or interpretational changes issued by the CBDT or any other regulatory authority after the Service has been rendered.
If an error arises due solely to:
the Company shall provide reasonable assistance in responding to notices, subject to applicable statutory timelines.
Such assistance shall be limited to:
If errors arise due to omission, misstatement, or incorrect data provided by you, no free support or refund shall be provided.
DIY plans do not include manual review, professional validation, or expert consultation.
Users requiring review or advisory support must purchase an expert-assisted plan separately.
The Company reserves the right to amend this Policy from time to time.
Any amendment shall apply prospectively and shall not affect purchases completed prior to the effective date of such amendment. The applicable version of the Policy shall be the version in force on the date of your purchase.
For refund or cancellation requests, please contact the Company's customer support team through the contact details provided on the official PlanMyTax platform.
This Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
